Clear. Simple. Professional.

Know What Comes Next

From the moment we receive your documents until service is completed, ALPS keeps every step organized, clear, and easy to understand.

Your Step-by-Step Guide

Follow the Service Journey

Use the road map below to see how your request moves forward—and what happens after each service attempt.

Send Us the Documents

Send ALPS the documents to be served along with the subject’s full name, service address, and any known deadlines or special instructions. Helpful details such as a recent photograph, physical description, vehicle information, usual schedule, best times for contact, gate or entry codes, workplace information, and known access issues can help the process server identify the correct person and plan more effective service attempts. The more accurate the information provided at the beginning, the better prepared we can be when the assignment goes out for service.

We Review the Request

ALPS carefully reviews the documents and assignment details before service begins to confirm who must be served, where service should be attempted, and whether any deadlines or special requirements apply. We also check the document type, requested method of service, number of parties, and any court orders or client instructions that may affect how the assignment is handled.

Service Attempts Begin

Once the assignment is released for service, a process server visits the provided address and makes professional service attempts at appropriate times. Each attempt is carefully documented, including the date, time, location, result, activity observed at the property, access issues, and any relevant information received from residents, neighbors, employees, or other contacts. These detailed notes create a clear record of the efforts made and help determine the best next step if the subject is not reached.

Subject Served

Proof of Service

When service is successfully completed, ALPS prepares the appropriate Proof of Service documenting how, when, and where the documents were delivered. The completed paperwork includes the service date and time, address, method of service, and the name or description of the person who accepted the documents. If substitute service was completed, the Proof of Service will also reflect the recipient’s relationship to the subject and any required mailing information. Once prepared, the signed Proof of Service is returned to the client for their records and court filing. The client is responsible for filing it unless court filing was included in the service request or separately arranged with ALPS.

Subject Not Served

Declaration of Diligence

If the subject cannot be served after the authorized attempts, ALPS can prepare a Declaration of Diligence providing a detailed record of the service efforts made. The declaration documents the dates, times, locations, and results of each attempt, along with relevant observations or information received at the address. This paperwork helps show the court that reasonable efforts were made to complete service and may assist the client or attorney in determining whether additional attempts, another address, or an alternative method of service should be requested.

Next Options

Still Need Help?

If the subject has not been served, ALPS may still be able to help with follow-up options.

Additional Services

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Additional Address

If another possible address becomes available, ALPS can attempt service at that location.

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Skip Trace / Address Search

If better address information is needed, ALPS may be able to help locate updated address details.

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Scheduled Wait Attempt

If there is a known day, time, or likely window when the subject may be available, ALPS can schedule a targeted wait attempt.

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